Privacy Policy
Last updated: April 2026
1. What we collect
When you create an account or use PropertyCore, we may collect the following information: your name, email address, phone number, billing information, property portfolio details, saved searches, and usage data such as pages visited and features used. We also collect technical data including your IP address, browser type, and device information to improve our service.
2. How we use your information
We use your information to provide, maintain, and improve our services. This includes personalising your experience, processing transactions, sending service-related communications, and generating aggregated analytics. We do not sell your personal data to third parties. We may use anonymised, aggregated data for market research and product development purposes.
3. Cookies and tracking
PropertyCore uses essential cookies to maintain your session and preferences. We also use analytics cookies to understand how our service is used and to improve performance. You can control cookie settings through your browser preferences. Third-party services such as analytics providers may set their own cookies, which are governed by their respective privacy policies.
4. Data retention
We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will retain your data for up to 90 days to allow for reactivation, after which it will be securely deleted. Certain data may be retained longer where required by law, such as financial records which we keep for 7 years in accordance with UK tax regulations.
5. Your rights
Under UK GDPR, you have the right to access, correct, delete, or export your personal data. You can also object to or restrict certain processing of your data. To exercise any of these rights, please contact us at privacy@propertycore.co.uk. We will respond to all requests within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
6. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit using TLS and at rest using AES-256 encryption. Our infrastructure is hosted on UK-based servers. We conduct regular security audits and penetration testing to maintain the highest security standards.
7. Contact us
If you have any questions about this privacy policy or our data practices, please contact our Data Protection Officer at privacy@propertycore.co.uk, or write to us at: PropertyCore Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.